by Rob O'Byrne | Oct 28, 2015 | Featured
I’ll introduce this blog post with two well-known facts about customer service today: 1. Customers in every industry are demanding ever-higher levels of service excellence from suppliers. 2. To achieve customer service excellence, companies must fully understand what...
by Rob O'Byrne | Sep 16, 2015 | Featured
My own research and that of other management consultants, continually reveals that a staggeringly low percentage of organisations have any formally documented multi-year supply chain strategy. With that in mind, it would seem that any strategy is better...
by Rob O'Byrne | Aug 5, 2015 | Featured
A number of our Supply Chain Leaders Academy eClasses cover the topic of supply chain careers, including the very first eClass, which briefly explains how far you might expect to go over your career lifetime. I occasionally review our eClasses and in doing so...
by Rob O'Byrne | Jun 30, 2015 | Featured
Actually, a clear definition of distribution management is not as easy to come up with as you might think— it’s often a matter of perspective. However, in general terms, distribution management encompasses the activity closest to the customer end of the supply chain....
by Rob O'Byrne | May 27, 2015 | Featured
Rather than try to spell out the difference between supply chain and logistics, as many writers have already done, with a greater or lesser degree of clarity, I thought I’d just try providing a couple of quick examples to draw the distinction. The Manufacturing...
