Oct 28, 2015 | Featured |
I’ll introduce this blog post with two well-known facts about customer service today: 1. Customers in every industry are demanding ever-higher levels of service excellence from suppliers. 2. To achieve customer service excellence, companies must fully understand what...
Sep 16, 2015 | Featured |
My own research and that of other management consultants, continually reveals that a staggeringly low percentage of organisations have any formally documented multi-year supply chain strategy. With that in mind, it would seem that any strategy is better than...
Jun 30, 2015 | Featured |
Actually, a clear definition of distribution management is not as easy to come up with as you might think— it’s often a matter of perspective. However, in general terms, distribution management encompasses the activity closest to the customer end of the supply chain....
May 27, 2015 | Featured |
Rather than try to spell out the difference between supply chain and logistics, as many writers have already done, with a greater or lesser degree of clarity, I thought I’d just try providing a couple of quick examples to draw the distinction. The Manufacturing...
